What we refund
The LocaleReady payment for that charge. A first purchase or a renewal, same 14-day window.
Refunds
14 days to change your mind.
Ask within 14 days of the day you were charged, and we refund that LocaleReady payment.
The rule
You have 14 days from the day you were charged. Use thecontact form from the email you used at checkout, and say you want a refund. We refund that LocaleReady payment.
After 14 days, the charge stands. Cancel any time to stop the next renewal. Canceling is not a refund of time already paid.
Provider bills
DeepL and Google Cloud Translation charges stay on those accounts. We cannot refund them.
After a refund
Updates from us stop. Translations already on your site stay, and the plugin can keep translating if DeepL or Google is still connected.
Questions
How long do I have?+
14 days from the day you were charged. That includes the first payment and a later yearly renewal.
Do translations disappear after a refund?+
No. Translations already on your WordPress site stay there. The purchase ends, so plugin updates stop. Translation itself keeps working if DeepL or Google is still connected.
Does a refund include DeepL or Google charges?+
No. Those stay on your DeepL or Google account. We refund the LocaleReady payment.